FAQs

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FAQs

1. General questions

• What is the status of my order?
– You can view the status of your order in the tracking email you got when you placed the order.

• Can I change my order?
– All paid orders are final and no changes can be done once payment has been made.

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2. Payment

• What payment methods do you accept?
– We accept all Visa and Mastercard cards.

• Which currency will I be charged in?
– USD

• Do you offer 3 or 4 times payment option?
– No we do not.

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3. Shipping

• Where do you ship?
– Worldwide

• How long does it take to ship my order?
– 5–12 Business Days

• Do you offer fast shipping?
– We ship with the fastest method possible, it just depends on how many orders we have to process that can determine the time of arrival for your order.

• How can I track my package?
– On the tracking email you received when you ordered your product.

• What if I'm not home?
– The courier company will inform you of an estimated day and time of arrival so you can ensure someone or yourself is there to pick it up.

• Will I pay taxes for international shipping?
– No

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4. Returns

For returns related questions please refer to our refund policy in our footer menu.